Q. What types of products are offered by Factory Direct Party?
A.Ã‚Â Factory Direct Party is a retail sales branch of a leading manufacturer and importer of many party type products. We are having 50 years of experience in this business and hence, we offer the premium quality products at the most affordable price. We have a Low Price Guarantee because there is no middleman, no mark-ups and also no one in between our selling policy. Our parent company also feels pride on the exceptional customer service being delivered by us. Our products can be found in a variety of settings including supermarkets, party stores and variety and discount stores. So a broad categorization of the products offered by our company is as follows:-
Q. What is the return or exchange policy of Factorydirectparty.com?
A.Ã‚Â Yes, we do offer a return policy because customer satisfaction is our utmost priority. So for any reason if you are not satisfied with your purchase then simply return the product along with the packaging slip to the following address:-
Factory Direct PartyÃ‚Â
50 Ann StreetÃ‚Â
West-Pittston, PA 18643
You can call us within 2 weeks for a return code with which u have to return your unopened merchandise. We do not accept returns in case the item is opened and all the returns are subject to a restocking fee of 20%.
Q. What shipping policy is governed by your company while delivering the products?
A.Ã‚Â We offer both domestic as well as international shipping via various shipping options available with us. In case of Domestic Shipping they ship via FedEx and USPS. Our international shipments may be subject to import duties, tax as well as brokerage fees and these duties and taxes vary from country to country.
Q. Do you offer any guarantee or warranty on the products sold by you?
A.Ã‚Â Yes we do offer a lowest price guarantee to our customers. This is because we are the retail sales branch of a large supplier of many of the products we offer. This means that we are selling to the people that are selling to the people who you would typically buy this from. Consider the savings of having saved two mark-ups and youÃ¢Â€Â™ll see our price advantage.
Q. Do you have any physical stores from where we can purchase products as an alternative to online purchase?
A.Ã‚Â Yes keeping in view the convenience of our customers we do offer stores from where our customers can purchase every product available on our website. We have provided a search your store option on our website from where the user can search for the most nearest store available at their location.
Q. What happens in case I am not sure that the product color which I have chosen is exactly the same which I am looking for?
A.Ã‚Â We try our best to upload the color profiles to as close a possible match as the real thing. Unfortunately, due to every monitor being calibrated differently we have no way of guaranteeing that the color you see is exactly the same shade you will get. For that reason we have uploaded several profiles in different formats for all of our colors. Please see Ã¢Â€ÂœOur ColorsÃ¢Â€Â for that information.